You can return the products to us within 30 days from the day of purchase, provided the ESD bags have not been opened. This is due to the sensitive nature of electronic components.
Unfortunately, as we are a small business, we cannot offer free returns at this time. Any cost incurred to ship the product(s) back to us will have to be covered by you.
We offer free UK Standard delivery on mod kit orders.
For all other orders, you will have to pay the shipping rate that is automatically calculated at checkout.
The companies we use are Royal Mail and UPS for both UK and International destinations.
The cutoff time for same day shipping is 12:00pm London time on business days (Monday to Friday). If you place your order after, or outside the business days, your order will be dispatched on the next working day. This only applies to mod kits and items that are ready to ship.
For any questions, please use the contact page to contact us with your query.
EU Shipping Post-Brexit:
Shipments to Europe no longer include VAT or Duties. Our prices are exclusive of VAT when the destination country is not the UK. You will have to pay taxes and / or duties when you import products into the European Union. The rate of tax and / or duties depends on the destination country. If you are not clear about your country's import charges, please check with your local government or customs office.
We will not accept liability for returns due to declined or unpaid import charges that you may incur. We can only offer to refund orders minus delivery and return charges, once the declined parcel has been returned to us.
We offer 6 months warranty from the time of purchase for all our products and the manufacturer's warranty for products manufactured by companies other than 8BitMods.