Mod kits: You can return the products to us within 30 days from the day of purchase, provided the ESD bags have not been opened. This is due to the sensitive nature of electronic components.
Consoles: You can return the console to us within 30 days from the day of purchase, provided it's in the same condition, and all security stickers are in place. Please note that we record all serial numbers (internally and externally) of consoles we ship.
Modding Services: If you are not happy with your mod, we will undo it free of charge within 15 days from the day we shipped your console back to you (fulfilment). In any case where case modifications were required, we will not repair this. In the unlikely case of poor modification from our side, we will attempt to replace the modified part of the mod with an unmodified part from a different console, provided we have stock for it, or process a partial refund to reimburse you for the cost of the part on the market.
Unfortunately, as we are a small business we cannot offer free returns at this time. Any cost incurred to ship the product(s) back to us will have to be incurred by you.
We offer free UK Standard delivery on all orders.
For orders of value over £30, we will ship using a fully tracked service. We use various delivery companies, depending on the delivery you choose during checkout, the size of the parcel and the destination.
The companies we use are:
- Royal Mail (for standard and next day orders of small parcels or letters, national or international)
- UPS (for next day delivery orders of consoles and bigger parcels, national or international)
- Hermes and Hermes International (for standard and international orders of big parcels)
The cutoff time for same day shipping is 12:01pm London time on business days (Monday to Friday). If you place your order after, or outside the business days, your order will be dispatched on the next working day. This only applies to mod kits and items that are ready to ship.
Our consoles are built to order. We will dispatch the console as soon as it is prepared for you. This normally takes up to 1 week normally, but we will email you with an estimate after you place your order. Please note that the date we will provide is an estimate only and not an exact date / time of dispatch. If you are concerned about the dispatch time, please contact us.
For modding services using your own console, you will be responsible for shipping your console to us. We will then return your modded console to you, without any extra cost as soon as the work is complete. We will ship it to you with a tracked, insured service as per above.
We also ship to Europe and the United States of America using a tracked service for all orders.
If you'd like us to repair, refurbish or mod your console, you will need to package and post your console to us, after selecting your service on our website. Please pack you console safely.
We will let you know immediately as soon as we receive your console, but it is suggested that you use a tracked and insured service.
Once we receive your console, we will carry the ordered work, and post the console back to you, free of charge. We always use a tracked and insured service when we ship your console back to you.
In the event that we can't carry the ordered service, either because the console is unrepairable, or for incompatibility reasons, we will post the console back to you free of charge, and issue a full refund on your order.
For any questions, please use the contact page to contact us with your query.
We offer 6 months warranty from the time of purchase, for mod kits, pre-modded consoles and modding services.